Return Policy
Return & Refund Policy
We want you to love what you purchase from us. Our shop features a unique mix of thrifted treasures, pre-loved items, and locally made Canadian artisan goods. Each piece may have its own history, character, and individuality.
If something isn't quite right, we're happy to help.
Returns
We accept eligible returns within 14 days of the date your order is delivered.
To request a return, please contact us within 14 days of delivery and provide your order number and the reason for the return. We will provide return instructions if your item is eligible.
Returned items must be:
- In their original condition
- Unused, unworn, or unwashed
- Free from damage, stains, odors, or other signs of use
- Returned with any original packaging, tags, or accessories, where applicable
We reserve the right to refuse a return if an item has been used, damaged, altered, or is not returned in its original condition, subject to any rights or remedies available under applicable law.
Thrifted & Pre-Loved Items
Our thrifted and pre-loved products are unique and may show normal signs of age, previous use, or wear. Any significant flaws, imperfections, or defects that we are aware of will be disclosed in the product description and/or photographs.
Minor imperfections consistent with the age and nature of a pre-loved item are not considered defects.
If an item arrives significantly different from its description or has damage that was not disclosed, please contact us as soon as possible. We will work with you to make it right.
Handmade & Artisan Items
Our locally made artisan products are individually created and may have slight variations in colour, shape, texture, or finish. These characteristics are part of what makes handmade products unique and are not considered defects.
If an artisan item arrives damaged or materially different from its description, please contact us within 14 days of delivery and we will be happy to assist.
Custom, personalized, or made-to-order items are final sale, unless they arrive damaged, defective, materially different from their description, or there is an error with your order.
Final Sale Items
Items identified as Final Sale at the time of purchase cannot be returned or exchanged except where they arrive damaged, defective, incorrect, or substantially different from their description, or where a return or other remedy is required by applicable law.
Final-sale status will be clearly identified on the product listing.
Return Shipping
For returns due to a change of mind, incorrect size, or simply deciding that an item isn't right for you, return shipping costs are the responsibility of the customer.
If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us before returning it. If the return is approved, we will provide instructions regarding return shipping.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original method of payment.
Promotional discounts, coupon codes, sale discounts, and other promotional offers are not reimbursed or credited as part of a return. Refunds will be based on the actual amount paid for the returned item after any applicable discount or promotion.
Please allow several business days for your financial institution or payment provider to process the refund.
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective item, an item that was materially different from its description, or where otherwise required by applicable law.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you received the wrong item, please contact us as soon as possible, preferably within 7 days of delivery, and include your order number and clear photographs of the item and packaging.
We use the 7-day period as a recommended reporting timeframe to help us investigate and resolve issues quickly. Nothing in this policy is intended to limit any rights or remedies you may have under applicable consumer-protection legislation.
We will review the issue and work with you to find an appropriate solution.
Exchanges
Because many of our products are one-of-a-kind or limited-quantity items, we generally do not offer direct exchanges.
If you would like a different item, you may return the eligible item in accordance with this policy and place a new order.
Your Legal Rights
Nothing in this Return & Refund Policy is intended to limit, exclude, or waive any rights or remedies you may have under applicable consumer-protection legislation.
Where applicable law provides rights or remedies that differ from this policy, those legal rights and remedies will apply.
Questions
If you have questions about whether your purchase is eligible for return, please contact us before sending the item back. We're always happy to help.
Thank you for supporting Canadian thrifted treasures, independent sellers, and local artisans!
